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[Technical Inquiry] How to identify ADAM-4571L

How to identify ADAM-4571L

How to identify ADAM-4571L A? BE? CE? Packaging has been lost ... firmware version 1.12
The problem is the following: Rx Tx is all right, but DTR DSR does not work correctly, I can not update the firmware as in software version 1.49 Serial Device Server Configuration Utility is not the item Firware update. Please help ...
I apologize for my English, I write and read using a web translator
with respect for Sergei

[ Last edited by lews at 2012-4-3 22:45 ]
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Goto: advantech.com
Click Support-RMA services
Select your country
Click Warranty Lookup, enter serial number from device
The full product version will be appended to the Product Name field

The current utility can only update CE versions.  The BE model was phased out at the end of 2008, you'd have to locate a CD from that time period to get the utility that can update it..
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Quote:
Original posted by benDOTmorgan at 2012-4-3 23:00
The curre...
So I have a version of A?
Prior to CE or BE can I update?
And to what version I can update?
The utility of those years will find. Which firmware you can shove it?
or where the documentation is not found in the different versions than the A, BE, CE tell me please.
And how to specify this explicitly in the specification when ordering?
Thank you for your support!

[ Last edited by lews at 2012-4-4 00:09 ]
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If you order that model you will get CE.  (unless it is through a distributor that has very old stock)

The newest FW for A is 1.15.  I think the utility is called "EDG mapping", probably last updated in 2008.

The only thing I know is that the A,BE,CE all have different CPUs.
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Quote:
Original posted by benDOTmorgan at 2012-4-4 00:34
If you order that model you will get CE.  (unless it is through a distributor that has very old stock)

The newest FW for A is 1.15.  I think the utility is called "EDG mapping", probably last updated...
Warranty Lookup
            
Thank you very much!
Without your help I would not have thought of:
Warranty Information
Serial Number:         xxxxxxxxx         Product Name:         ADAM-4571L-A
Shipping Date:         2006/8/21         H/W Version:         A1-12
Warranty:         2008/8/21         BIOS:         
AGS:
         
P.S Thank you very much! You really helped me!
But our Russian support, and called and wrote, until the silence.
our technical support leaves much to be desired :'(
On the phone or just do what could not answer
P.S.S Once again I apologize for my English, as you understand I'm from Russia

[ Last edited by lews at 2012-4-4 01:27 ]
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